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Genisys Mobile Application FAQs

What are the Genisys Mobile Applications?

Genisys offers an application specifically for iPhone’s and Android phones that allows a fast, simple and convenient mobile banking experience. You can check your balance and view transaction history, transfer money between accounts or to any Genisys member, deposit a check, view rates, calculators, and ATM and branch locations.

The Genisys Mobile Applications have the following features:

  • Registration right on the device
  • Touch ID for quick access
  • Check balances and transactions
  • Transfer within your account or to any Genisys account
  • Pay bills with Mobile Bill Pay
  • Deposit checks by taking a picture on your phone (subject to qualification)
  • Access to multiple Genisys accounts on one device
  • Personalize your accounts with names you choose
  • Show or hide accounts for customized viewing per device
  • Link memberships for fast access using only one log in

How much does Genisys Mobile Banking cost?

The Genisys Mobile Applications are free and can be downloaded from Apple’s iTunes App Store or the Google Play Store. By downloading and using the application, you may be subject to mobile data-usage plans as determined by your individual plan and mobile carrier. Any potential charges for data-usage are solely your responsibility.

Will Genisys Mobile Banking work on other phones?

The current applications are designed for iPhones and Android phones.

Is there a minimum version I need to use the application?

Yes. You will need to have an iOS version of 8.0 or higher to use the Genisys iPhone Application and Android version 4.4 or higher to use the Genisys Android Application.

Can I register for Genisys Mobile Banking on more than one phone/device?

Yes, we encourage you to use Genisys Mobile Banking on all of your Apple and/or Android devices. Genisys Mobile Banking will work on iPhones, iPads and will also work on Android devices running Android version 4.4 or higher.

Can I use the Genisys Mobile Banking Application to access more than one Genisys account?

Yes, multiple Genisys memberships can be accessed on the same device. This can be done by using the Link Membership menu option. You will be able to link any membership that you are associated with. By linking within settings, one user name and password will work to access multiple Genisys memberships.

I have a joint owner on my account. Can that person have their own user name and password?

Yes, if the joint owner is linked to your account properly with their own valid identifying information they can register for mobile banking and set up their own unique user name and password. If you encounter problems when doing this please contact a Member Service Representative at 248-322-9800 ext 5 for assistance.

Can I use the Genisys applications if I have a business account?

Yes, all Genisys accounts are eligible for mobile banking using the Genisys Applications. Simply use the last 4 digits of your social security number and your date of birth to register your business account or link your business account to your personal membership allowing you to see both memberships with one login. If you encounter problems when doing this please contact a Member Service Representative at 248-322-9800 ext 5 for assistance.

Are my credentials for the Genisys Applications the same as for Online Banking?

Yes, the username and password for the Genisys Applications is the same as Online Banking. Register for one product and automatically have access to the other with the same username and password.

What do I do if I forget my username and/or password?

You are able to reset your password by using the Forgot Password link at the bottom of the login page. If you’ve forgotten your username, please contact a Member Service Representative at 248-322-9800 ext 5 or use the Forgot Username? Link from the Online Banking sign on page.

I am trying to register my account and am getting an “invalid information” error when entering the last 4 of my SSN and birthdate. What does this mean and how do I correct it?

If you are receiving an error during registration, it could be that we have incorrect information on file for your account. You can contact 248-322-9800 ext 5 to validate this information and to inquire about updating our records to have accurate information.

If the application tells me I’m locked out because of an invalid username or password, how long do I have to wait before I can try again?

If you get locked out for an invalid username or password, you can use the Forgot Password link from the login screen to go through the process of validating some information on your account to unlock your account right away. If further assistance is needed, please contact a Member Service Representative at 248-322-9800 ext 5.

When generating an activation code, the options I see are for outdated phone numbers or email address. What should I do?

If you do not see a valid phone number or email address when activating your device, we have outdated contact information on file for you. To correct this, call 248-322-9800 ext 5 so we can get your most updated contact information on file.

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