Spoofing Scam - Genisys® Credit Union

triangle warning icon   Stay vigilant and protect your account. Genisys will never contact you to confirm account details.
Read more about fraud scams

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Be Aware of Fraud Attempts!

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Stay Vigilant and Protect your Account!
We are seeing a significant increase in fraud and scams and want to be sure your accounts and identity are safe.  Please share this information with your family and friends. Reach out to us if you have any questions or even suspect an attempt. We are here for you!

This is a friendly reminder that Genisys employees or card security services will never ask you to verify the following information:

  • Personal Information including; member number, date of birth, and social security number
  • Full debit or credit card numbers or PIN
  • Online/Mobile banking credentials
  • A one-time verification code or link that was sent
  • "Test" transactions that you did not complete as legitimate

If you receive a phone call, text, or email asking any of these questions, it is best to end all communication. Instead, reach out directly to a Branch or our Contact Center to assist or review any account concerns. If you feel you've been compromised, change passwords for online/mobile banking and call us immediately.

For additional security, set up these services:

eAlerts - Set up text or email alerts for checks clearing, balance thresholds and more

Card Controls - Manage when and how your debit and credit cards are used. Ability to turn your cards on and off for superb fraud protection.

eStatements - A more secure way to receive your account statements delivered through mobile and online banking.

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