Spoofing Scam - Genisys® Credit Union

triangle warning icon   Be on alert for a new Phone call spoofing scam. Genisys will never call you and ask you for personal account information. Read more about this latest scam.

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Be Aware of Fraud Attempts!

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We have been informed of a specific scam that has targeted Genisys members and the call comes from the Genisys toll free number.

This is a friendly reminder that Genisys employees or card security services will never ask you to verify the following information:

  • Personal Information including; member number, date of birth, and social security number
  • Full debit or credit card numbers or PIN
  • Online/Mobile banking credentials
  • A one-time verification code or link that was sent
  • "Test" transactions that you did not complete as legitimate

If you receive a phone call, text, or email asking any of these questions, it is best to end all communication. Instead, reach out directly to a Branch or our Contact Center to assist or review any account concerns. If you feel you've been compromised, change passwords for online/mobile banking and call us immediately.

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