Contact Us - Questions & Feedback - Genisys® Credit Union
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How can we assist you?

Member Services

Call us at 248-322-9800
or toll-free at 800-521-8440, ext. 5
Monday - Friday 9:00 am to 6:00 pm (EST)

For account specific questions, please login and contact us using the Messages link in Online or Mobile Banking.
Online Banking | Mobile App

Lost or Stolen Cards?

If your Debit Mastercard® or Credit Card is lost or stolen, please contact Genisys immediately.

Contact Center: 248-322-9800 ext. 1265
After Hours: 888-241-2510 in the U.S.
1-909-941-1398 outside the U.S.
Learn more about Lost or Stolen Cards

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How would you like to connect?

Please do not provide private information and account numbers in your messages unless you are using one of the secure message options.

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Phone Support

Call us at 248-322-9800 or toll-free at 800-521-8440, ext. 5
Monday - Friday 9:00 am to 6:00 pm (EST)

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Secure Message

The privacy of members is important to Genisys Credit Union and we want to ensure your information stays private.
Send a Secure Email

For account specific questions, please login and contact us using the Messages link in Online or Mobile Banking.
Online Banking | Mobile App

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Chat

Chat with a representative and get your questions answered in real-time.

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Fax

Fax us at: 248-322-6512
For Wire Transfers Fax: 248-322-6518

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General Mailing Address

Please send mail correspondence to:
P.O. Box 436034
Pontiac, MI 48343-6034

Street address:
Genisys Credit Union
2100 Executive Hills Blvd.
Auburn Hills, MI 48326

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