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Branch Access

As the COVID-19 (Coronavirus) situation continues to evolve each day, Genisys is committed to keeping the health and safety of our team and members as our top priority. Please monitor this page for Branch Access updates and more information related to COVID-19.

Update 6/8 - All branches are open for full service.

In an effort to keep you and our team safe while using the lobby:

  • WE ARE LIMITING THE TOTAL NUMBER OF GUESTS ALLOWED IN OUR BRANCHES. You may be asked to wait outside until our lobby is available.
  • ONLY ONE GUEST may enter with each Member.
  • FACE MASKS ARE REQUIRED TO ENTER. You will be asked to show your ID and lower your face mask briefly to be identified.
  • PLEASE RESPECT SOCIAL DISTANCING of at least 6 feet apart while waiting for your transaction.
  • Lobby Shared Branch transactions are not available.

Thank you for your patience and understanding.

24/7 Access:

COVID-19 (Coronavirus) Update 6/8

Update: All branches are open for full service.

Effective on Monday, June 8, 2020, all branches are open for full service.


COVID-19 (Coronavirus) Update 5/11

Update: Drive Thru Hours of Operation

Effective on Monday, May 11, 2020, our Ypsilanti branch will re-open for drive-thru service with their regular drive-thru hours. The lobby will remain closed at this time.

Ypsilanti

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 6:00 PM


COVID-19 (Coronavirus) Update 5/4

Update: Drive Thru Hours of Operation

Effective on Monday, May 4, 2020, our Clarkston-Sashabaw and Sterling Heights branches will re-open for drive-thru service with their regular drive-thru hours. The lobbies will remain closed at this time.

Clarkston-Sashabaw

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM

Sterling Heights

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM

 

COVID-19 (Coronavirus) Update 4/30

Update: Drive Thru Hours of Operation

Effective on Thursday, April 30, 2020, our Auburn Hills and Waterford-Walton branches will re-open for drive-thru service with their regular drive-thru hours. The lobbies will remain closed at this time.

Auburn Hills

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 6:00 PM

Waterford Walton

Monday - Thursday: 9:00 AM - 5:30 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 1:00 PM


COVID-19 (Coronavirus) Update 4/27

Update: Drive Thru Hours of Operation

Effective on Monday, April 27, 2020, branches that are currently operating with Drive-Thru service will resume to their regular drive-thru hours.

Monday - Thursday:9:00 AM - 5:30 PM
Friday:9:00 AM - 6:00 PM
Saturday:9:00 AM - 1:00 PM

  • Chesterfield Twp.
  • Clarkston - Deer Lake
  • Clinton Twp.
  • Clio*
  • Commerce Twp.
  • Fenton*
  • Grand Blanc*
  • Marysville
  • Orion
  • Ortonville
  • Oxford
  • Pontiac
  • Rochester Hills - Avon
  • Shelby Twp.
  • Troy
  • Waterford M-59
  • White Lake
  • Wixom
  • Eagan, MN

Monday - Thursday:9:00 AM - 5:30 PM
Friday:9:00 AM - 6:00 PM

  • Plymouth
  • Vassar*

*Clio, Fenton, Grand Blanc, and Vassar drive-thru hours have been changed slightly


COVID-19 (Coronavirus) Update 4/6

Temporary New Hours

Temporary new Branch hours for Drive Thru locations are:
Monday - Friday 10:00AM - 4:00PM and Saturday 10:00AM - 1:00PM

Contact Center Hours are:
Monday - Friday 9:00AM - 6:00PM and Saturday 9:00AM - 1:00PM Eastern Time

The following Genisys Credit Union branches are temporarily closed and will only have ATM service.

  • Auburn Hills
  • Waterford Walton
  • Ypsilanti

COVID-19 (Coronavirus) Update 3/23

New Branch Access changes due to COVID-19

All Genisys Credit Union lobbies are temporarily CLOSED.
The COVID-19 (Coronavirus) situation continues to expand and worsen each day. It is our corporate and social responsibility to make every effort possible towards the containment of this virus by following the sheltering in place and social distancing ordered by our state government.

In addition, the following Genisys Credit Union branches are closed and will only have ATM service.

  • Clarkston - Sashabaw
  • Rochester Hills - Crooks
  • Royal Oak
  • Sterling Heights
  • Waterford Dixie
  • Blue Bell, PA
  • Lakeville, MN
  • Roseville, MN

Making certain our members maintain access to their accounts, can obtain funds and can apply for loans is very important to us. We strongly recommend that you leverage all of the Genisys Credit Union remote access tools and services that provide 24/7 access to your accounts. If you are not enrolled in these services and need assistance with the process, please reach out to our Member Contact Center.


COVID-19 (Coronavirus) Update 3/20

Financially Affected by the Coronavirus?

COVID-19 Assistance from Genisys

Genisys Credit Union is here for our members during this difficult and stressful time. If you are being financially affected by the Coronavirus pandemic, our team is ready to provide financial support and discuss solutions. We have a variety of options to ease the burden for those who need it.

We have created a special Relief Loan to help those who need it most. Plus we may be able to offer additional help such as:

  • Free skip loan payments
  • Loan payment assistance options
  • Waiving fees when necessary
  • GreenPath financial wellness services

We are here to work with you any way we can. Please Contact Us if you are struggling financially and need help.


COVID-19 (Coronavirus) Update 3/16

Important Branch Access changes due to COVID-19

As the COVID-19 (Coronavirus) situation continues to evolve each day, I believe it is our corporate and social responsibility to make every effort possible towards the containment of this virus.  With the health and safety of our team and members as our top priority, until further notice Genisys Credit Union branch lobbies will operate by appointment only, for services that cannot be done through the drive-thru or electronically.

Making certain our members maintain access to their accounts, can obtain funds and can apply for loans is very important to us. We strongly recommend that you leverage all of the Genisys Credit Union remote access tools and services that provide 24/7 access to your accounts. If you are not enrolled in these services and need assistance with the process, please reach out to our Member Contact Center.

  • Mobile Banking and Online Banking services allow you to check balances, transfer funds, deposit checks, find the nearest ATM and much more.
  • Online Lending - apply for the loan and sign the documents on any device right from our online lending app. No appointment necessary!
  • Online Bill Pay
  • ATMs
  • Mobile Wallets - Load your debit and credit cards to Apple Pay, Samsung Pay and Google Pay for contactless transactions.

To make an appointment for a service that cannot be performed electronically, please call or text your local branch or our Member Contact Center at 248-322-9800 x5 from 8:00 AM - 7:00 PM. Our Drive-Thru will remain open for all of your cash transaction needs, as well as debit and credit card issuance related requests and more.

We are committed to helping members who are experiencing hardships due to the coronavirus outbreak. Please call us to speak with a member service representative if you are in need of financial assistance. Rest assured that Genisys Credit Union is a very strong and stable financial institution and we will not waver due to events such as this.

Our hearts and thoughts go out to those who have been affected by this unprecedented event and we appreciate the healthcare workers, local communities, and government officials in our state and around the world who are on the front line working to flatten the curve and contain this virus.

Thank you for the trust and confidence you place in us - Genisys Credit Union!

Jackie Buchanan
President & CEO
Genisys Credit Union


COVID-19 (Coronavirus) Update 3/12

Information about COVID-19 and your Credit Union

Genisys Credit Union is committed to safeguarding the health of our members, staff, and volunteers. As we monitor the spread of COVID-19 (Coronavirus), we want to keep you apprised of our actions and policies to keep you protected.

What We Are Doing

The Credit Union is following the guidance from the State Health Departments and the Centers for Disease Control (CDC) recommendations to prevent exposure to the virus by both our members and staff.

We have increased our efforts to clean and disinfect frequently touched surfaces including door knobs, phones, handrails, and counters throughout all our facilities. Also, we will be limiting physical contact with each other and our members. We also have contingency plans in place that are designed to limit any service disruptions due to coronavirus impacts, as we do for any number of scenarios. These include remote access capabilities, alternate work locations for employees and continuity plans for critical operations.

What You Can Do

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Follow CDC’s recommendations for using a facemask.
  • CDC does not recommend that people wear a facemask to protect themselves from respiratory diseases, including COVID-19.
  • Facemasks should be used by people who show symptoms of COVID-19 to help prevent the spread of the disease to others. People who are taking care of someone in close settings (at home or in a health care facility) should also wear a facemask.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.

If you are feeling ill, for the safety of our Team and other members, we kindly ask that you please do not visit a Genisys Credit Union branch. We also strongly recommend that you leverage all of the Genisys Credit Union remote access tools and services that provide 24/7 access to your accounts. If you are not enrolled in these services and need assistance with the process, please visit genisyscu.org or contact our Member Contact Center.

Avoid scams Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.The FTC has published the following article to protect yourself from scammers.

Coronavirus: Scammers follow the Headlines

Stay up to date with trustworthy Information

The Centers for Disease Control has created a page where they are posting the most up to date and reliable information.

CDC: Daily Coronavirus Updates and Information

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