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Safety Guidelines

The health and safety of our members and our team is of the utmost importance to us as we continue to monitor and manage through the many impacts being brought on by COVID-19.

As an essential service, we desire to safely provide you with the same great service and convenience we always have in order to meet your financial needs. At this time, our lobbies remain open and ready to serve you, however it is imperative and mandatory to observe the following rules, which are guidelines provided by the CDC, as well as mandates issued by the state and local health departments.

Please do not visit a branch if you have symptoms of COVID-19, have recently been exposed to someone who has tested positive, or if you are awaiting your own test results for COVID-19. In these cases, please use one of our many remote services.

Face coverings are required to enter our lobbies. Your face covering must cover your nose and mouth. Per the state mandate, we may ask you to briefly lower your mask for identification to avoid fraud and ensure security.

In order to help reduce the number of people in our branches, please limit your party to only members who are relevant to your transaction.

Please observe social distancing by standing at the noted six-foot separation markers.

For your safety and our teams safety, please keep the plastic shields provided between you and our team at all times. Please do not attempt to move shields or move around them during your transaction.

Easy Account Access 24/7

We offer safe, convenient account access, and encourage you to use contactless and remote services, including:

How to Register for Online Banking

If you need help setting up Online and Mobile Banking, we would be happy to walk you through it. Please reach out to us with any questions or watch the tutorial video below.

We Are Here For You!

Genisys Credit Union is here for our members during this difficult and stressful time. If you are being financially affected by the Coronavirus pandemic, our team is ready to provide financial support and discuss solutions.

We have a variety of options to ease the burden for those who need it. Visit our page to learn more about the COVID-19 Assistance being provided by Genisys.

Your Community Resource

Genisys is proud that we have continued to help our community during these times. Read about all the ways we have helped, from our Community Resource page giving people a one-stop source for all things COVID-19, supplying dinner and PPE to our local front line workers, supporting our small businesses as we worked to ensure they received financial relief through the PPP loans as well as providing grant dollars to local many businesses trying to weather these times.

Genisys has been there and will continue to be there for all of our members, communities and businesses.

Please know we will continue to monitor the COVID-19 situation and evaluate additional measures to support our members, employees, and our communities as needs arise. Please visit our website often for updates on our response to the COVID-19 pandemic.

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